Central Texas LEAPS © 2009
WHAT IS 9-1-1?
9-1-1 is the telephone number to use in an emergency situation. It serves as your communication link to Police, Fire and EMS!
BENEFITS OF 9-1-1
There is only one telephone number to remember in an emergency, so you will not have to look up the number for Police, Fire or EMS. 9-1-1 eliminates the need to determine which emergency agency to call. Thanks to Enhanced 9-1-1 technology, which displays your calling location, you do not have to be able to speak in order for the 9-1-1 call-taker to know your address. Most Public Safety Answering Points (PSAP’s) in Texas use this technology. All emergency agencies have devices called a Telecommunication Device for the Deaf (TDD) to communicate with hearing impaired callers.
WHAT HAPPENS WHEN YOU DIAL 9-1-1
Your call is automatically routed to the correct PSAP based on your location. With E9-1-1, your address and telephone number are automatically displayed on a computer screen in front of the call-taker. Based on this information, the call-taker will dispatch police, fire and EMS in your area.
WHEN CALLING 911 DO THE FOLLOWING
Give the location of the emergency. Try to be as specific as possible. Specify the kind of emergency: Police, Fire or Medical. Report if weapons are involved. Report number of persons involved. Report obstacles or conditions that would prevent public safety responders from rendering service such as vicious animal on premises, or person can only be reached by helicopter, etc.
WHEN CALLING 911 DO THE FOLLOWING
Give the location of the emergency. Try to be as specific as possible. Specify the kind of emergency: Police, Fire or Medical. Report if weapons are involved. Report number of persons involved. Report obstacles or conditions that would prevent public safety responders from rendering service such as vicious animal on premises, or person can only be reached by helicopter, etc.
In this section you will find information that is made available to the public by Law Enforcement.
Austin Police Department Policy Manual as of 11/2008 coming soon
3-1-1 for Police
Non-Emergencies
WHAT is 3-1-1?
3-1-1 is a new, telephone number that allows individuals in the city limits of Austin to request police services in non-emergency situations.
3-1-1 allows you to request non-emergency police services more easily, and allows the Austin Police Department to handle those requests more efficiently.
WHEN SHOULD I CALL 3-1-1?
You should call 3-1-1 to report incidents and situations that are non-emergencies, non-life threatening or not currently in progress. In addition, you should use 3-1-1 to request general information from the Police Department. Examples of typical 3-1-1 calls include:
Property crimes that are no longer in progress and the offender is no longer on the scene. These include crimes such as vandalism, thefts, graffiti, stolen autos and garage burglaries.
Animal control problems.
Illegally parked vehicles or vehicles blocking alleys or driveways.
Telephone numbers, addresses, hours of operation, etc., of the Austin Police Department’s Divisions or programs.
9-1-1 for Police, Fire & EMS
